How to convert your staking balance
We are working hard to re-enable the staking service. Following the launch of TUBE4 on July 29, 2020, all staked balances need to be manually converted to the new chain.
- Get the latest Staking app here GitHub/staking-gui
- Get the legacy GUI wallet v18.104.22.168 here: GitHub/wallet-gui
- Open, restore OR create a new legacy wallet address starting with "bx..." to send your staked coins to.
- If you do not have a non-staking legacy wallet address, a new one can be generated using the wallet-gui above.
- Login to the Staking app
- Open the staking-onlinewallet.keys that was originally downloaded when you generated your staking wallet or restore a new keys file from your multisig seed.
- The staking-onlinewallet.keys you downloaded from us is encrypted with a randomly generated password that was included with your download. It is not the same as your login password.
- If you have neither the keys file and password or multisig seed, you can request the multisig seed needed to restore your wallet from us if you chose to back it up with us (on by default). Simply send us a message at email@example.com with subject "Multisig seed request" from the same email as your AirTime login.
- Withdraw your staked balance to your legacy wallet:
- Select the transactions checkbox(es).
- Important: Replace the recipient address with your legacy address starting with "bx..."
- Click Withdraw and confirm.
- Now follow this guide to use the legacy GUI wallet to convert to BitTubeCash 4.0.
- In the Staking app, you MUST change the recipient address first (next to the withdraw button) with your version 3 address starting with "bx...".
- From the GUI wallet v22.214.171.124, convert to TUBE4 by following the steps in this guide https://kb.bittube.app/article/295-how-to-convert-legacy-tube
- While it is possible to load your staking wallet keys file in the regular gui wallet, your balance can only be withdrawn using the staking gui wallet.;
- Please DO NOT create and use a secondary account for your staking wallet in the regular gui wallet as it is not registered with our system.
1. It is possible to get an error on the first attempt. If that happens go back and try again. Otherwise, please contact support.
2. Error logging in with Social account (Google, Facebook, Twitter)
We are aware of an issue when login in with a Google account. The workaround is to go through the password recovery process in the extension to create a non-google login. Mind that changing password via the extension will change the credentials on BitTube.tv too because they share the same account.
3. Grey withdraw button
Please make sure you using the latest version of the staking gui wallet (0.9.1-v126.96.36.199), which can be downloaded here: https://github.com/ipbc-dev/bittube-staking-gui/releases/latest
Next, delete the %appdata%\bittube-staking-gui folder to reset the software to a clean state. Do this even if you had the correct version above.
Make sure that your wallet is fully synced, that you have selected at least one deposit to withdraw, and that you are attempting to withdraw to a Tube3 address (starts with bx, bs, or bi). If any of these are missing, the button will remain grey.
Sometimes, there is a pending server job on your wallet. In that case please try again in 1 hour. If the problem persists, please contact us via Helpdesk or firstname.lastname@example.org and a developer will assist you.